What currency are the prices I see on the site in?
All prices are in USD.
I just placed an order, when will it be shipped?
We strive to ship items as quickly as possible. Please allow 24-48 production hours for your order to ship, average shipping time is 9-18 days within the US and usually 15-21 days to the rest of the world. If you have any questions, please contact us.
I'm not in love with my order, can it be returned? And if there is a problem?
We offer a 100% money back guarantee only if you receive a defective or damaged product. We give you 30 days to return it to us for a full refund. You must send it back at your own cost, once we have received the product, we will refund the full amount of your original purchase. Please include a full name and order number on returned packages. Please note: If your package is on its way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You can cancel your order without any penalty. You must cancel your order before it ships.
I have entered an incorrect address, what do I do now?
If you have entered an incorrect address or have filled it in automatically, please wait for your order confirmation email. Once you check if the indicated address is incorrect, notify us through the contact section. If the address listed is incorrect, we can change it to the correct one within 24 hours. No refund will be made after 24 hours of incorrect shipment.
How long does shipping take?
Shipping times vary as we ship worldwide from different fulfillment centers based on your location. Average shipping time is 9-18 days within the US and normally 15-21 days to the rest of the world.
I have a question that has not been answered, can you help me?